Privacy Policy

This privacy policy sets out how YourEcoGrants (Trading Style of Ray Media Ltd company No 12350635) complies with Data Protection legislation. You can access this privacy statement from our Homepage and from all pages carrying the appropriate link to this notice.

YourEcoGrants is committed to respecting your privacy. This website is structured so that, in general, you can visit YourEcoGrants on the web without identifying yourself or revealing any personal information. Should you choose to provide us with any information by which you can be identified, then you can be assured it will only be used in accordance with the terms of this privacy statement. For your protection we are registered under the Data Protection Act 1998 and have provided all appropriate notifications to the Information Commissioner.

What information do we collect?

We collect information from you when you register on our site or fill out a form. You may, however, visit our site anonymously.

We may collect the following information:

We may obtain personal information, including (but not limited to) name, company name, address, telephone number and e-mail address where you submit an enquiry to us.

What do we use the information for?

We require this information with a view to understanding your needs and to improve our service; in particular for the following reasons:

To improve customer service (your information helps us to determine if you qualify for heating grants)

Internal record keeping. We will retain your data for the appropriate period as permitted by law and/or regulation.

Our staff will usually contact, whether by mail, telephone or email, people/companies who have requested information from us via this site.

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

Any of our group companies to ensure we correctly allocate professional surveyors and installation companies to carry out any works that are needed ;

Our employees, agents and/or professional advisors – to obtain advice from professional advisers;

In each case, in accordance with this privacy policy. Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

Access to your account is controlled by a password and a user name that is unique to you.

We store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via our contact page.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

If you change your mind about our use of your personal information please contact us at any time by writing or e-mailing us at the addresses shown on the Contact Us page.

We reserve the right to change our privacy policy at any time without notice and any changes will be posted to this page.

Our Consent

By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page.

When someone visits any of our websites we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the particular site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites. We will not associate any data gathered from our sites with any personally identifying information from any source.

The cookies also assist with downloading certain documents

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Important note – this information applies only to this website and not to other websites to which this site links.

Please find more information about our privacy policy below.

If you have any questions please don't hesitate to get in contact with us via our contact us page.